Plug is committed to helping you and your business achieve your short and long term objectives through the most suitable marketing strategies and communications. As part of this commitment Plug promises you: - an honest and realistic approach Plug wants to deliver its best for your business so will be both honest and realistic when suggesting suitable long term strategies and short term tactical solutions. - 100% confidentiality Plug will not disclose any information about you or your business to any third party without your explicit consent. - delivery to agreed cost and schedule costs and timings will be agreed at the start of each stage of work. Should there be any changes to the project that result in increased costs or delayed delivery, these will be communicated immediately and your agreement to them obtained before proceeding. - an individual, tailored service Plug will not simply apply a standard formula when developing your marketing strategies, but will ensure it spends time understanding your goals, your market and your customers to ensure an individual response designed for you.